Frequently Asked Question

There are number of reasons why you may get the error above, 

1. The first possibility is wrong password

• Go to login button on the website
• Click on I forgot the password
• Enter your email and click on send password reset link
• Go to your email and open password reset email and follow instructions  

2. The second possibility is wrong email

• Go to about us menu
• Click on track certificate feature
• Enter your ID number and click on search
• On the search results check and confirm account email whether it is the correct email.
• If the email is not correct, reach out to support to correct email or login with it as it is. 

3. Last possibility is not registered at all

• If the above options do not work for you then you might not be registered on the system
• If the track certificate does not return your details, reach out to Support for assistance